If a CBP officer made disparaging, intimidating, or unprofessional remarks during the inspection process, it is critical that you report these instances up the chain of command.

We have received several reports from individuals who were exposed to unprofessional, intimidating, and demeaning conduct by CBP officers during the inspection and admissions process.

Individuals seeking admission in H-1B or TN status, among others, were reportedly subjected to heavy questioning and innuendo that included remarks about President-Elect Trump’s intention to withdraw from NAFTA, terminate the H-1B program, etc.

In general, to report CBP misconduct, contact the appropriate CBP Professionalism Service Manager, a supervisor at the port of entry, the Port Director, or Field Office Director. In addition, you can file an online complaint with CBP directly at the CBP Information Center.

AILA is also tracking these instances so that it can raise the larger issue of training and professionalism with CBP Headquarters. If you have been subjected to such treatment, please complete this short survey.